Top 10 design mistakes to avoid // Elle & Company (scheduled via http://www.tailwindapp.com?utm_source=pinterest&utm_medium=twpin&utm_content=post276683&utm_campaign=scheduler_attribution)
Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social