"When things aren’t adding up, start subtracting. So often, when I’m faced with a problem, my first reaction is to think I need to add something to my life to solve it. Like, if I’m disorganized, I should buy more storage containers
Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social